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Postmates Has Arrived in Portland and Phoenix

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Today we’re bringing on-demand delivery to two more awesome cities: Portland and Phoenix!

This means Stumptown Coffee delivered in Portlandia or late night pizza to Scottsdale’s Spring Training. To celebrate our launches, we’re delivering FREE Voodoo Doughnuts On-Demand in Portland (Thursday & Friday at 1pm) and FREE pints of ice cream in Phoenix (Thurs & Fri 12-9pm, Sat & Sun 1-9pm). For both promotions, simply open the app or visit postmates.com, find the special offer* on the home screen, add your free item and checkout!

For everyone else, be sure to share codes PDXVIP and PHXVIP with your friends in either city. The first 500 new customers to enter these local codes will get $50 in delivery fee credit good till April 15. Plus, delivery fees in both cities will be on us thru the end of March. Thanks for sharing the Postmates love!

*limit 1 per customer, no substitutions please


Starbucks. On-Demand.

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Today is a big day for us at Postmates. We are excited to announce a collaboration with Starbucks that offers customers the ultimate convenience: food and beverage ordering through the Starbucks® mobile app with delivery by Postmates. Working together, we will enable Starbucks customers to order their favorite Starbucks products and have it delivered to them without leaving their home or office.

The collaboration makes sense given Starbucks’ broad retail footprint and sophisticated mobile ecosystem. The customer experience is driven through the Starbucks® mobile application, where customers can select and tailor food and beverages, relay the order electronically to their stores, and initiate a delivery via Postmates to have the order picked up and delivered to them.

With such incredible traction on their leading mobile payment app, Starbucks delivery by Postmates is an extension of what customers are looking for today, and provides a type of convenience that was never before available. Together with Starbucks, we are working to set a new standard for e-commerce and convenience.

Working with brands like Starbucks supports Postmates’ vision to power local, on-demand logistics to businesses - and consumers - of all sizes, all over the world. If you can deliver coffee within minutes, you can deliver anything.

The Starbucks delivery pilot will begin in Seattle, the second half of 2015.

Substitutions Have Arrived

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Sometimes merchants run out of key ingredients and may have to substitute items. At Postmates, we still want to get the order right and save you time, so today we’re rolling out Postmates Substitutions, starting with iPhone.

This new feature allows you to set your substitution preferences at the time you place your order. You can opt to take the merchant’s recommendation, leave out the unavailable item or have us cancel the order. This way, our Customer Service team can be armed with your backup plan should the merchant be out of a critical ingredient. Mark your selection as default, or change it for a specific item at any time.

With Postmates Substitutions, get your order exactly how you want it, delivered in minutes!

All Hail The Best Burrito in San Francisco

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The much anticipated #SFBurritoWars went down this past weekend, giving the people of San Francisco a chance to settle the age-old burrito debate once and for all.

Unsurprisingly, the crowd went wild for burritos on-demand. Not only did SF foodies consume over 1,000 burritos in a mere 48 hours, but customers set their sights high, with 42% opting for Super Burritos (read: extra large, extra guac).  

Over the weekend, Postmates on bikes, in cars and cruising on scooters spent a combined 280 hours on the streets of SF, transporting burritos from local taquerias to the doorsteps of happy customers. Yep, that’s 1 burrito delivered every 2.8 minutes! 

But in the end, only one burrito joint can reign supreme, so…drumroll please! This year, the title of El Burrito Mejor goes to El Farolito’s Super Burrito! To celebrate, El Farolito delivery fees are on us thru Friday. Order a super burrito for yourself or enough Mexican to host a full-blown fiesta - either way, free delivery from El Farolito will be applied automatically at checkout.

Curious who eats the most burritos in SF and from where? Based on weekend delivery habits, it’s a close race between residents of the Mission and the Haight, ordering from El Farolito and Little Chihuahua respectively. Here’s the local breakdown:

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But let’s be honest. We’d take a burrito from any of these taquerias, any day ;)

Game of Cones

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Winter is Coming. And to prepare you, Postmates is playing the Game of Cones.

Starting today, we’re delivering a free pint of ice cream and a box of cones all across the realm. Just find the Game of Cones store from 10am-11pm on Postmates and swear your loyalty to one of the houses in Westeros. We’ll bring you an ice cream flavor based on the family you pledge allegiance to - think Cookie Dough for the Starks, Strawberry for the Lannisters and more.

At the end of the weekend, one lucky winner from the most popular house will get $50 in Postmates delivery credit, plus the prestigious title of King of Cones.

Valid Friday thru Sunday. Regular delivery fee applies.

Well Hello, San Antonio

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Postmates is taking on Texas yet again! Starting today, we’re live in San Antonio, making every restaurant and store in Alamo City available for on-demand delivery in minutes.

To celebrate, we’re delivering FREE Cookies On-Demand from the beloved Lily’s Cookies. Starting Thursday and Friday at 11am, look for the Free Lily’s Cookies store in the app or on the web, add your 2-pack of Fiesta-themed sweets and checkout!

As a reminder, all delivery fees are on us thru the end of April. Our friendly drivers are available 24/7 in Downtown, Southtown, Alamo Heights, Olmos Park, Five Points, Tobin Hill, Terrell Hills and The Pearl.

Ps. If you miss out on the cookies, keep an eye out for free ice cream ;)

Atlanta, at last!

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Postmates has arrived in Atlanta, making every restaurant and store available for on-demand delivery in minutes. From Buckhead to Edgewood and Westside to Druid Hills, we’ve got Atlanta covered, 24/7.

To celebrate, we’re delivering FREE Stuffed Cookies On-Demand from the beloved Gigi’s Cupcakes. Starting Thursday and Friday at 1pm, look for the Free Stuffed Cookies store in the app or on the web, add your 2-pack of frosting-stuffed chocolate chip cookie sandwiches and checkout. We’re also throwing in limited edition Postmates sunglasses with every Gigi’s delivery, on us!

All delivery fees will be waived thru the end of April. Plus, the first 500 new customers who enter code ATLVIP will get $50 in delivery fee credit valid till May 15. It feels good to be live in Atlanta!

Ps. If you miss out on the cookies, keep an eye out for free ice cream ;)

Celebrate Cinco de Mayo with $5 Taco Delivery

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It’s Cinco de Mayo. It’s Taco Tuesday. It’s the ultimate taco day. We’re celebrating with $5 delivery from the best local taquerias, all day long.

Order breakfast tacos in the morning, fish tacos for lunch and carnitas in the evening. Just find the $5 Taco Wars list on Postmates, select your favorite Mexican joint and request delivery. But the party doesn’t end there! Deliveries from the most popular taco shop in each city will be FREE, Wednesday-Friday.

Bring on the tacos.

$5 delivery will be applied automatically at checkout


Say Hello to Postmates in Minneapolis & Charlotte

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Good morning, Minneapolis. Hello, Charlotte. Today we’re very excited to bring 24/7, on-demand delivery to our 25th and 26th cities. This means Famous Dave’s at the touch of a button in the Twin Cities and Chipotle on-demand for burrito fans in Charlotte.

To celebrate our launches, we’re delivering FREE Punch Pizza in Minneapolis (Thursday & Friday, 12-9pm) and FREE Ice Cream Pints in Charlotte (Thursday-Sunday, 11am-9pm). For both promotions, simply open the app or visit postmates.com, find the special offer on the home screen, add your free item* & checkout!

If you have friends in either city, be sure to share your personal referral code to earn unlimited delivery credits :)

*limit 1 per customer

Introducing $3 Lunch Delivery in SF

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Starting this week in San Francisco, Postmates is bringing you $3 Lunch Delivery: the fastest and most affordable lunch in town.

Forget the lunch line hustle. We’ve partnered with restaurants like Marlowe Burger, Souvla, Tender Greens & more to select fresh, delicious dishes that can be delivered at lightning speed every Monday-Friday from 11am-2pm.

We’re just getting started, but we’ll get faster every week. Be sure to follow @Postmates for real-time updates and progress. In the meantime, here are some of our favorite dishes:

Cubano Grilled Cheese Sandwich from American Grilled Cheese Kitchen
Asian Chicken Salad from Jane
Lamb Sandwich from Souvla
Kale + Quinoa Box Salad from Urban Picnic
Backyard Steak Sandwich from Tender Greens
Chicken + Waffles from Little Skillet
Veggie Ciabatta from Flour & Co
Chicken Tikka Masala from Kasa Indian
Classic Marlowe Burger from Marlowe Burger
Reuban from Morty’s Delicatessen
Kale Caesar Salad from Panera Bread
Falafel Wrap from North Beach Gyro
Taco Salad from Taqueria Zorro
Build Your Own Burger from Little Griddle
…and much more!

*Each restaurant is offering multiple lunch specials, so be sure to open the app to view the complete list. 

Update to Payments Process

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With the goal of building the largest and fastest on-demand delivery platform in the world, we’re always working on ways to improve efficiency on the platform, while maintaining the highest level of security and customer service.

When you request a delivery from a local store or restaurant via Postmates, we connect you with a nearby Postmate who then purchases the items on your behalf. Once the delivery is complete, we charge your credit card with the final amount from the merchant. Postmates never marks up the price of goods – you pay what the merchant charges.

Starting this week, we’re updating our payments process to include authorizations. This means you may see pending charges on your credit card statement when you request a delivery. As soon as the delivery is complete, we replace the authorization with a single, final charge. Typically, this updated amount will be reflected within 24 to 48 hours of delivery, though some cards take 3-7 business days to process the change.

Authorizations allow us to better serve our customers, Postmates and merchants, in every step of the delivery process. As always, feel free to contact support@postmates.com with any questions.

By Sara Mauskopf, Director of Product at Postmates

Hello, Sunshine. We’re live in Nashville & Virginia Beach!

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Today we’re bringing on-demand delivery to two new sunny cities: Nashville and Virginia Beach!

This means Hattie B’s Hot Chicken delivered in Music City or the best local seafood brought to your door in Virginia Beach. To celebrate our launches, we’re delivering FREE Ice Cream Pints in Nashville (Thurs-Sun from 11am-9pm) and FREE Wawa Hoagies in Virginia Beach (Thurs-Sun from 11am-11pm). For both promotions, simply open the app or visit postmates.com, find the special offer* on the home screen, add your free item and checkout!

Don’t live in either city? Share the love with your friends in the area! Locals can use the codes NASVIP and VABVIP, respectively. The first 500 new customers to enter these codes will get $50 in delivery fee credit good till July 15. Plus, delivery fees in both cities will be on us thru the end of June. 

*limit 1 per customer

Meet Us in Montauk

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Newsflash: Postmates is hitting The Hamptons! To celebrate our summer in the sun, we want to send you and a friend on the ultimate Hamptons vacation.

Here’s how it works: now through Sunday, share your personal referral code with as many friends as you can in the New York area. The more people you refer, the greater your chances of winning. One lucky winner gets a 2-night stay at The Surf Lodge and $100 in Postmates credit to use during your Hamptons holiday.

Help us spread the Postmates love!

*blackout dates of 7/2-7/5 apply; offer valid thru 8/31; winner announced next Monday 6/22

$3 Lunch Delivery Arrives in NYC

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Reclaim your lunch hour. We’re bringing $3 Lunch Delivery to NYC, starting this week. 

After testing these fast, delicious and affordable lunches in SF, we’re launching in the Big Apple. Now you can get gourmet meals from some of the best spots in town, delivered at lightning speed every weekday from 11am-2pm. 

Choose from hundreds of lunches prepared by local favorites like 2nd Ave Deli, China Grill, Ed’s Chowder House & more. We’re getting faster every day, and rotating the menu each week - so keep checking back for new irresistible lunches on-demand every Monday-Friday.

Check out the menu here!

We’ve Raised $80M, Led by Tiger Global Management

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The first six months of 2015 flew by really fast, and we’re proud to share some major milestones from a very busy and exciting year so far:

  • We recently surpassed 2.5 million deliveries across 28 markets
  • We’ve launched Postmates in 10 new markets
  • Our gross profit is on track to grow by more than 10x in 2015, compared to 2014
  • We introduced partnerships with amazing companies such as Apple, Starbucks and Chipotle
  • Our Preferred Merchant Program now has more than 1,000 merchant partners, which means lower delivery fees for our customers and up to 3x the revenues for merchants
  • We now have over 13,000 Postmates doing deliveries

With more and more pieces of our original vision for Postmates now a reality, we’re excited to announce that Postmates has raised $80M in new funding. The round, which will allow us to grow the company even faster, was led by Tiger Global Management.

As part of the funding, Lee Fixel, a partner at Tiger Global, will be joining our Board.

Almost three years ago, Postmates started with the simple idea of offering deliveries from restaurants that didn’t deliver themselves. But delivery of food is only the beginning of our journey, and our vision has always been to power on-demand deliveries for all retailers and merchants in a city. Food is for Postmates, what books were for Amazon. The universal demand, a low price point, and unlimited inventory of food allowed us to reach scale quickly - similar to Amazon’s approach with books.

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The early focus on prepared food was successful, and today we’re operating the largest on-demand delivery fleet in the U.S. This new funding will not only enable us to drive our geographic expansion forward, but also to grow our key teams and to explore the first of many new categories beyond food.

We have an exciting journey ahead, and we’re just getting started. Join us!

Bastian Lehmann is the Co-founder and CEO of Postmates


Postmates + 7-Eleven: Convenience Just Got Even More Convenient

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Today we’re excited to announce that we’ve partnered with 7-Eleven, the largest chain of convenience stores, to deliver groceries, fresh foods and other items from the retailer. For the first time, 7-Eleven will offer on-demand delivery to its time-pressed customers for their everyday needs, and we’re honored to be working with them.

By working together, Postmates is giving 7-Eleven a digital storefront, and customers will be able to shop for items from the updated inventory within the Postmates app. We will enable customers to order their favorite 7-Eleven goods - including sandwiches, pizza and wings, and other products like OTC medicine, batteries and household essentials 24/7.

Because of 7-Eleven’s market concentration in the Bay Area, we are kicking off this partnership with 7-Eleven stores in San Francisco and Oakland. We will be expanding the partnership to other markets over the coming months including cities like New York, Los Angeles, Washington, D.C., Chicago and Austin.

To order from 7-Eleven, customers can simply open the Postmates website or app for iOS or Android and search for the nearest 7-Eleven store.

Delivery from 7-Eleven starts today in San Francisco and Oakland.

Land of the Free...Swag

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Last week, Postmates partied in the USA. In celebration of July 4th, we delivered limited edition swag in 25 markets across the country.

Customers from Los Angeles to Boston sported their best patriotic Postmates gear as they rang in the nation’s birthday from sea to shining sea.

We knew you’d be excited to get your Postmates stars and stripes on-demand, but we didn’t quite expect the speed and volume at which these goods would fly off the shelves. In fact, this two day promotion sold out in just one hour in Portland, San Diego and Washington DC - with tanks in high demand!

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With more than 1,000 deliveries across the country, we distributed almost 3,000 pieces of Postmates gear. So, who wore it best? Check out some of our favorite #PM4 tweets from last week:

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Looking sporty in Phoenix:

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Thanks for all the love, and Happy Birthday America!

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Celebrate Our Miami Expansion With Pollo Tropical

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Postmates is on the move in Miami! Starting today, we’re bringing on-demand delivery to the sunny suburbs of Pinecrest, Kendall, Palmetto Bay, Westchester, Coral Terrace and Fontainebleau.

What does this mean for our new neighbors? Hungry Bear subs delivered to Coconut Grove, Shorty’s Bar-B-Q straight to your beach chair and sushi from Kampai available at the touch of a button.

To celebrate, we’re delivering TropiChop Bowls from the beloved Pollo Tropical, Wednesday thru Sunday. Choose from chicken, pork or veggies, add your toppings and throw on some sauce for the ultimate Caribbean meal. Now for the best part: the bowls are on us - just pay $5 delivery. 

With a delivery zone nearly twice the size, you can now get your favorite Miami eats delivered all across the city. Be sure to share your personal referral code with friends in the area, and get $10 in credit when they place their first order. Enjoy!

It’s The Ultimate Ice Cream Showdown

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Here’s the scoop: to celebrate National Ice Cream Day, we’re delivering $2 premium pints in every flavor imaginable, now thru Saturday. And the cherry on top? Delivery is just $3.

That’s right, from California to New York, and 100s of cities in between, choose from 8 delicious flavors, or opt for a surprise with Postmates Pick!  On Sunday, the weekend’s most popular flavor will be FREE - just pay delivery. Simply find the $5 Flavor Faceoff list on Postmates and place your order.

Have a great weekend, and happy National Ice Cream Day!

The Winning Scoop

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On what turned out to be the hottest day of 2015 – that’s right, New York City and San Francisco saw highs of 93 and 86, respectively – yesterday Postmates joined thousands of people across the country in celebrating National Ice Cream Day.

We challenged our customers to a Flavor Faceoff: order your favorite pint over the weekend, and we’ll determine which flavor reigns supreme based on the most ordered ‘scream. Over the course of two days, we delivered 1 pint of ice cream every 18 seconds! 

Accounting for 60% of the orders from Los Angeles to Boston and everywhere in between, these chocolate chip-themed flavors were the most popular by far….

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….but in true showdown style, only one flavor can rule them all. It was an extremely close race between the cookies (dough and cream), but cookie dough came out on top by 1 percentage point. Here’s the full breakdown:

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While our East Coast ice cream connoisseurs tipped the scale on cookie dough, customers on the West Coast were bullish on Oreo. San Francisco, Seattle and Los Angeles accounted for 32% of all Cookies & Cream deliveries. And it probably surprises no one that our friends in Colorado had the highest percentage of late-night ice cream orders. That’s right, 50% of Denver’s ice cream was requested after 8pm ;)

It was a busy weekend indeed, but ice cream deliveries across the nation averaged 12 minutes from pickup to dropoff. With Postmates that fast, you’re guaranteed ‘scream faster than it can melt.  Our customers seemed pleased with the results:

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